Frequently asked questions?

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01 Do you have advertisements and phone numbers on your balloons?

We have beautiful multicolored balloons for your enjoyment. We prefer to leave off all the phone numbers and advertisements.

02 How many passengers can you take up at a time in the balloon?

There are many different sized balloons that can carry anywhere from 1-20+ passengers at a time. Aerostat Adventures offers intimate flights which carry 2-6 passengers along with the pilot.

03 When do you fly hot air balloons?

We fly 7 days a week at sunrise, weather permitting. Hot air balloons need calm, stable winds in order to fly and land safely and the ideal winds in Florida are at sunrise. We meet 1 hour before sunrise, so be sure to call us at 407-476-7101 the day before your scheduled flight between 5 pm and 7 pm for “check in” and confirm the exact meeting time.

04 Should we tip?

Many customers will and are they are appreciated, but we never solicit tips. If you had a wonderful experience and would like to leave a cash or credit card gratuity, please notify one of the team.

05 What is hot air ballooning like?

Hot air balloon flights are ultimately one of the most breath taking rides that you’ll ever experience. It’s incredible how you will feel as you slowly lift off the ground and float in the air like a fluffy white cloud. As you descend, you may brush over the tree tops or even do a “splash-n-dash” in a nearby lake. When you land, depending on the graces of “Mother Nature“, you could float down to the ground like a feather or at times you could experience a series of “bumps”. The best way to find out what a hot air balloon ride is like is to experience it for yourself. Your flight will be approximately 1 – 1.5 hours depending on weather and landing conditions, However your total adventure will last about 3 hours – which includes inflation, your flight, pack up, and the traditional champagne brunch.

06 How safe is ballooning?

Hot air ballooning is very safe. Our pilots and crew will do everything possible to ensure that your flight is very safe. They regularly attend safety seminars so that they are up-to-date on all of the safety rules and regulations. At anytime if the pilot-in-charge feels that the conditions are not safe for the passengers, crew or the equipment, he will cancel the flight and reschedule it at your earliest convenience. Safety is our team’s number one priority! Aerostat Adventures wants you to have a very safe and enjoyable flight!

07 Are you insured?

Yes. All of our hot air balloons are insured. We carry our insurance through The Shantz Agency Insurance Company. Our aircraft is also registered with the FAA.

08 How long does a balloon flight last?

During ideal flying conditions, the flight lasts approximately 45 – 90 minutes. We cannot make any guarantees as to the duration, distance or visibility of the flight as these variables depend upon the weather, the winds, fuel consumption, and landing site availability. Your entire ballooning experience, including transport to and from launch site, pre-flight preparation, flight, and post-flight celebration, may take anywhere from 3 to 4 hrs.

09 Who enjoys hot air ballooning?

Everyone! Our customers have ranged from kids to parents to grandparents and everyone in between! Hot air ballooning is very exciting and loads of fun. We think that everyone should try at least once – even those of you who are “afraid of heights”.

10 How do I book a balloon ride?

It’s simple…You can make an online reservation right now from our website or give Aerostat Adventures a call at 877-495-RIDE and we’ll give you all the information you need to book a flight.

11 How far in advance do I need to book my flight?

We suggest a minimum of 2-3 weeks in advance. Since weekend flights are the most popular, you may want to book these even further in advance.

12 Do you sell Gift Certificates?

No,  but we do sell Prepaid Flight Tickets, which are transferable and can be given as a gift.  Give us a call at 1-407-476-7101 for more information. Our Flight Tickets are valid for 1 year from date of purchase and are non-refundable.

13 Due you offer Refunds?

Flight Tickets are non-refundable, but they are transferable. Flight Tickets are valid from 1 year of date of purchase. To avoid forfeiture of your Flight Ticket, we require at least 72 hours notice for cancellation or to reschedule. Please note that Aerostat Adventures reserves the right to reschedule your flight with or without notice if we deem flying conditions are unsafe. We will reschedule your flight at your earliest convenience.

14 What do I wear and bring for my flight?

We recommend that you dress in comfortable casual clothing such as jeans, t-shirt, sneakers or boots. Be sure that you wear clothing that you don’t mind getting wet or dirty since the fields we land in can be wet or muddy. We also recommend dressing in layers during the cooler months. DO NOT wear dresses, sandals, high heels or any other clothing that you do not want possibly soiled or damaged.

15 Is health a consideration?

Yes. Since our passengers stand during the flight and because there is some agility during the loading & unloading of the balloon, we do not allow pregnant, injuries to head, back, neck or legs or anyone with recent surgery to fly. If you do have any special needs, please be sure to let us know when you book your flight so we can make any prearrangement that may be necessary.

16 Can I help with the setup?

It is customary to ask for volunteers to help with set-up & pack-up of the balloon. As part of the experience we encourage you to participate “hands on”, just let a crew member know and they will be glad to “show you the ropes” and get you involved. Remember that you are never required to volunteer or assist with any of these processes.

17 How do balloons fly?

Hot air balloons use the basic principles of gravity and cold & hot air. We use an inflation fan to fill the balloon envelope up with cold air, then we use burners to heat it up with hot air to make it stand upright. Once in the air when the pilot wants to descend, he lets the air in the balloon cool. When he wants to rise, he heats the air up again. This is very helpful when the pilot wants to “catch” the higher or lower winds in order to change their direction. This is also how the pilot “steers” the balloon.

 

If you have any other questions, please contact us!